Products

Frequently asked questions

Currently, we do not offer international shipping. Our delivery services operate STRICTLY within South Africa.

After placing your order, please allow an estimated 7-13 business days for your item to be processed and arrive at our local dispatch facility. This includes quality checks to ensure your product meets our standards. Following this, your order will be dispatched via our courier partners (like Aramex or PUDO). You will receive a tracking number via email at this stage with an estimated delivery time of 1-3 business days.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

If there’s a delay, we’ll notify you by email.

For heavy delays, we’ll send you a discount code as compensation — the longer the delay, the larger the discount.

FREE Nationwide Delivery for all orders R500 and above.

R99 Flat Rate Delivery for all orders below R500, fulfilled via Aramex Store-to-Door courier.

Please inspect your order upon delivery. If your product arrives damaged, you must contact us within 24 hours of delivery. Please provide clear photos and/or videos of the damaged item and the packaging. This 24-hour window is crucial for us to process any claims with our couriers and insurance. Reports received after 24 hours may not be eligible for a replacement or refund.

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our tracking page. You can use this to monitor the progress of your delivery.

We use Yoco for secure payments.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

We accept return requests within 3 days of receiving your item. Items must be sealed, unused and in their original packaging. Customers are responsible for all return shipping costs, and a 15% restocking fee applies to all change-of-mind returns.

Note: This policy is for non-defective items (e.g., "change of mind"). For items that arrive damaged, please see our 24-hour damage reporting policy in the "Shipping & Delivery" section.(Note: Special Import items have a different policy, see below).

Account

Oros Tech

The Apex Sealer | 3-in-1 Sandwich Perfecter

The Oros Vibes Apex Gaming Sleeves | Anti-Static, High-Sensitivity Finger Cots for Gaming

The Oros Vibes Apex Pro-Motion Joystick | Aluminium Alloy Clip-On for Pinpoint Mobile Movement

The Oros Vibes Apex Quad-Trigger | Mechanical 6-Finger Triggers for First Person Shooters

The Oros Vibes Aura Resonance Speaker | Turn Any Surface into a Powerful Hi-Fi Subwoofer

The Oros Vibes Glacier Dual-Fan Grip | 3-in-1 Controller, Cooler, and Power-Booster

The Oros Vibes Grip-Relief Rest | Ergonomic Phone Holder to Eliminate Pinky Strain

The Oros Vibes Hurricane Turbo Duster | 130,000 RPM Air Blower for Keyboards, PCs & Braais

The Oros Vibes Sentinel Claw Grip | Ergonomic 6-Finger Mechanical Controller for Elite Mobile Gaming

Frequently asked questions